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As companies seek more authentic, and meaningful relationships with their customers and employees — while also fostering better communication at all levels — design professionals find themselves in a key position to help bridge the gap. Heck, according to Inc., Designers Are the Next Generation of CEOs. Why? Well, because Designers are at the heart empathy dealers.

In-fact, if you spend enough time in design circles you’ll hear the word “empathy” quite frequently, as it’s possibly the most foundational portion of what we do. When you consider that the majority of our work is with someone else’s voice in mind and intended for someone else’s consideration, you’ll realize empathy plays a major part. However, how do you get those who are not designers and not used to working from such abstract starting points, to use those skills to solve problems large or small… without ego, bias, or preconception?

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